alibaba8 Privacy Policy

1. Who We Are

alibaba8 ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at alibaba8.org. alibaba8 is committed to protecting the privacy of all individuals who interact with our platform, whether as registered players, website visitors, or prospective members.

This Privacy Policy ("Policy") sets out the basis upon which any personal data we collect from you, or that you provide to us, will be processed by alibaba8. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of this Policy, "personal data" means any information that identifies or could reasonably identify a living individual, directly or indirectly. "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.

2. Data We Collect

alibaba8 collects the following categories of personal data in connection with the provision of its Services:

2.1 Identity Data

• Full legal name (as it appears on your MyKad or passport);
• Date of birth;
• National identification number (MyKad number) or passport number;
• Photographs or copies of identity documents provided for KYC verification;
• Selfie photographs provided for identity confirmation.

2.2 Contact Data

• Email address;
• Malaysian mobile telephone number;
• Residential address (where required for verification or correspondence).

2.3 Financial Data

• Payment method details (e.g., Touch n Go eWallet account reference, Boost wallet reference, online banking details, bank account name);
• Transaction history including deposits, withdrawals, wagers placed, and winnings received;
• Source-of-funds documentation where required by anti-money laundering procedures.

2.4 Technical & Usage Data

• Internet Protocol (IP) address;
• Browser type and version;
• Device type, operating system, and unique device identifiers;
• Login timestamps, session duration, and pages visited;
• Referral source and site navigation patterns;
• Game activity logs, bet history, and bonus usage records.

2.5 Communications Data

• Records of correspondence with alibaba8's support team via live chat, email, or other channels;
• Feedback and survey responses where voluntarily provided.

3. How We Collect Your Data

alibaba8 collects personal data through the following means:

• Direct interactions: Information you provide when registering your alibaba8 account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies as you interact with the alibaba8 website and platform;
• Third-party sources: Identity verification agencies, payment processing partners, fraud detection services, and publicly available sources where we are required or permitted to supplement our records for compliance purposes.

4. How We Use Your Data

alibaba8 uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

alibaba8 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to register your account, provide gaming services, process payments, and fulfil our obligations to you as a Player;
• Legal obligation: Processing required to comply with KYC, AML, and other regulatory requirements imposed by applicable gaming and financial laws;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics where such interests are not overridden by your privacy rights;
• Consent: Processing for optional marketing communications, where you have given explicit consent that may be withdrawn at any time.

6. Data Sharing & Disclosure

alibaba8 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the operation of our Services:

• Payment processors: Touch n Go, Boost, and banking partners as necessary to process deposits and withdrawals in MYR;
• Identity verification providers: Third-party KYC and AML service providers who verify your identity and flag suspicious activity;
• Game content providers: Our licensed gaming software providers who may process game activity data to deliver and audit game outcomes;
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on our behalf under strict confidentiality obligations;
• Regulatory and law enforcement authorities: Where we are required by law or regulatory obligation to disclose personal data, including reporting to gaming regulators and financial intelligence units.

All third-party service providers engaged by alibaba8 are bound by data processing agreements and are required to implement appropriate security measures consistent with this Policy.

7. Cookies & Tracking Technologies

alibaba8 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session state, and collect usage analytics. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function correctly. These cannot be disabled without affecting core functionality, including maintaining your logged-in session after alibaba8 login.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies: Collect aggregated, anonymised data about how Players use the platform to help us improve the Service. No personally identifiable information is extracted from analytics data.
• Security cookies: Assist in fraud detection and the prevention of unauthorised account access.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the alibaba8 platform.

8. Data Retention

alibaba8 retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in accordance with applicable regulatory retention requirements. Specifically:

• Account and identity data is retained for a minimum of 5 years following account closure, as required by AML and gaming regulatory obligations;
• Transaction and financial records are retained for a minimum of 7 years;
• Support and communications records are retained for 3 years;
• Technical and usage logs are retained for up to 24 months;
• Marketing consent records are retained until consent is withdrawn or for 3 years following last interaction, whichever is earlier.

At the end of the applicable retention period, personal data is securely deleted or anonymised.

9. Security Measures

alibaba8 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Multi-factor authentication options for Player accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular penetration testing and security vulnerability assessments;
• 24/7 security monitoring and intrusion detection systems;
• Documented incident response procedures for handling data security breaches.

While alibaba8 takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your alibaba8 login credentials and for notifying us immediately of any suspected unauthorised access to your account.

10. Your Data Rights

Subject to applicable law and regulatory constraints, you have the following rights in respect of your personal data held by alibaba8:

• Right of access: You may request a copy of the personal data alibaba8 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where there is no legitimate legal basis for its continued retention, subject to our regulatory retention obligations;
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances;
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact alibaba8 through the live chat or by emailing [email protected]. We will respond to verified requests within 30 days.

11. Children's Privacy

The alibaba8 platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete all related personal data. If you believe a person under 21 has registered on the platform, please contact our support team immediately.

12. International Data Transfers

In delivering the Services, alibaba8 may transfer your personal data to service providers and partners located in countries outside of Malaysia. Where such transfers occur, alibaba8 ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses and requirements that recipient parties maintain security standards consistent with this Policy.

By registering for and using the alibaba8 platform, you acknowledge and consent to the transfer of your personal data outside Malaysia where necessary for the provision of the Services.

13. Policy Updates

alibaba8 may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable legal requirements. The date at the top of this Policy indicates when it was last revised. Where changes are material, alibaba8 will notify registered Players via the email address associated with their account and/or by in-platform notification prior to the changes taking effect.

Your continued use of the alibaba8 platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you should discontinue use of the platform and may request account closure.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or alibaba8's handling of your personal data, please contact our support team through the following channels:

• Live chat: Available directly on the alibaba8 platform, 24/7, with an average response time under 3 minutes;
• Email: [email protected] — responses within 1 business day for privacy-related enquiries.

For formal data subject access requests or requests to exercise your rights under Section 10, please email us at the address above with the subject line "Data Privacy Request" and include your registered account username and the nature of your request.